Last updated: October 10, 2026
We want you to be satisfied with your purchase. If you need to return an item, this policy explains the steps, the timeline, and who covers the cost.
Return Window
You may return most items within 30 calendar days of delivery. We offer 30-day hassle-free returns. The 30-day period begins on the date the carrier marks your package as delivered.
Return Conditions
To be eligible for a return, the item must meet these conditions:
- The item is unused and in the same condition you received it.
- The item is in its original packaging, with all original tags, manuals, and accessories included.
- The item has a quality issue, or you are returning it within the 30-day window in unused condition.
We do not accept returns for items that have been used, damaged by the customer, or altered. If an item is returned in a condition that does not meet these requirements, we may decline the return or issue a partial refund.
Exchanges
We do not offer direct exchanges. If you would like a different item, please return the original item for a refund and place a new order. This is usually faster than waiting for an exchange to be processed, because your new order can ship as soon as it is placed.
How to Start a Return
- Contact us by email at info@bigreuselife.sbs or by phone at +1 803-624-0199 within 30 calendar days of delivery.
- Provide your order number and the reason for the return.
- We will review your request and send you a prepaid return label by email, along with instructions for packing the item.
- Pack the item securely in its original packaging, attach the prepaid label, and drop the package off with the carrier shown on the label.
- Once we receive and inspect the returned item, we will process your refund.
Return Shipping Cost
Return shipping is free. We provide a prepaid return label, and there is no restocking fee and no restocking charge. You do not pay for return shipping.
Who Is Responsible in Each Situation
- Defective or incorrect item: If the item is defective, damaged on arrival, or not the item you ordered, Bigreuselife covers the full return cost. We provide the prepaid label and you receive a full refund.
- Customer remorse (changed mind): If you are returning an unused item because you changed your mind, Bigreuselife still provides a free return label and there is no restocking fee. The return is free for you.
Return Address
Please send returns to:
Bigreuselife
596 Cherokee Dr
North Augusta, SC 29841
United States
Please do not send returns to any other address. Returns sent to an incorrect address may not reach us and may delay your refund.
Refund Timing
Once we receive your returned item and confirm it meets the return conditions, we process your refund within 1–2 business days. After we process the refund, it is returned to your original payment method. Your bank or payment provider may take an additional 7–10 business days to post the refund to your account. The total time from our receipt of the item to the refund appearing in your account is therefore typically 8–12 business days.
Refund Method
Refunds are issued to the original payment method used for the purchase. We do not issue cash refunds and we do not issue refunds to a different card or account.
Late or Missing Refunds
If you have not received your refund within the timeframe above, please check your bank or PayPal account first, then contact your bank or payment provider, as processing times can vary. If you still have not received your refund, contact us at info@bigreuselife.sbs and we will investigate.
Questions About Returns
If you have any questions about returns or refunds, please visit our Contact Us page. You can reach us by phone at +1 803-624-0199, by email at info@bigreuselife.sbs, or through the contact form at the bottom of that page.